Reduce Wasted Spend
Cloud-based voice providers help streamline communications setup and lower costs.
Use these tips below in your business’s contact center to reduce wasted spend and improve operational efficiency.
Migrate on-premise to a cloud environment.
Replatforming reduces the reliance on time-consuming phone system management and maintenance, allowing you to refocus back on revenue-generating tasks.
Assess call forwarding locations.
Forwarding inbound calls to a VoIP/SIP environment is less expensive than PSTN forwarding.
Look for areas to consolidate.
A central platform can help create a repository of carrier documentation, improve phone line costs and eliminate paying for duplicate or insignificant call features.
Re-evaluate your subscriptions.
Routinely check your monthly costs against your call volume. Propose plan amendments based on your evolving contact center operations.
Make manageable workflows a priority.
Voice solutions that are flexible and agile work as your company grows, helping to create impactful optimizations.
Consider remote technology.
Using remote technology, such as server farms and voice software, reduces widely expensive overhead costs.
Govern security and compliance.
Cloud tools use proactive monitoring techniques and encryption protocols to ensure compliance and network security health.
Leverage flexible routing to always stay connected.
Set up distinct disaster recovery and fail-safe rules to ensure your company is always operable, even when part of it goes offline.
Automate your tech stack.
Using automation can remedy audio quality issues, check phone requirements, organize billing groups, send invoice notifications and more.