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  • Pages
01 2023 Global Cloud Communications Outlook
02 Intro + Contents
03 Global Business Leaders
04 Travel + Hospitality
05 Software + Technology
06 Healthcare + Pharmaceutical
07 Retail + eCommerce
08 Business Process Outsourcing
09 Logistics + Distribution
10 Closing

Global Business Leaders

Stay competitive, flexible and proactive in scaling communications despite the challenges ahead.

Introduction

The global economy has turned commerce and the labor market on its head these last few years. Businesses, employees, partners and consumers were feeling the constraints and burdens of the COVID-19 pandemic. Even with those effects still lingering, new challenges brought on by the Russia-Ukraine conflict and global recession have caused quite a stir.

Cloud-based technology adoption took off amid the pandemic, helping companies adapt and push through an unprecedented environment. With a wavering economy, businesses rely on cloud technology so they can remain flexible, competitive, and proactive in scaling their operations.

There are challenges to overcome, sure. But the global state of cloud technology looks good– and the market trends support it.

The Trajectory

The ways we work, communicate and engage are changing. Customers are more demanding than ever before, and your tech stack investments need to be responsive, adaptive and agile to accelerate business growth.

The cloud isn’t just for hosting. It’s a way to build an experience.

  • Cloud demand is skyrocketing. Worldwide end-user spending on public cloud services is forecasting growth of 20.7% to $591.8B USD.1
  • The investment is paying off. Cloud infrastructure services generate $178B USD per year in revenue.2
  • IT budgets are not faltering. Global enterprise spending is projected to total $4.6T USD, a 5.1% increase.3
  • There’s a migration to multi-cloud. 76% of international businesses use a multi-operating model.4
  • More bang for your buck with communications. Single-provider communications solutions deliver 56% lower total cost of ownership (TCO).5

What's a multi-cloud environment?

A model where businesses use 2+ public, private or a combination of both cloud servers. 53% of IT decision-makers say it’s proved successful.6

2023 Business Challenges

The global state of cloud technology is empowering businesses to streamline their processes through strategic investments in their tech stack. But, their teams are running up against some challenges.

Click through to read more:

Budget ❯

Reduce costs and increase collaboration in the cloud.

Staffing ❯

Software can help maintain the level of service with staff shortages.

Resources ❯

Reduce the impacts of system inefficiencies.

Agility ❯

Agility is a key driver in operational success.

Not Enough Time ❯

Expedite processes and cut application deployment time.

The AVOXI Platform Solution

Every conversation matters. And to keep pace with the high-touch experiences your customers expect, a centralized all-in-one cloud communications solution can empower quality interactions for better, more productive conversations across the world. Use our platform to…

Tools and Channels Most & Least Impactful

Tech investments make up a large portion of the budget. But which are providing value and which are coming up short?

View the Apps

Simplify cloud communications.

Your customers expect to connect with you quickly and easily. Seamlessly transform your customer experience with reliable global virtual numbers, customized IVR navigation and compliant cloud PBX infrastructure.

Intelligently route calls.

Sometimes, only phone calls can resolve complex questions. Voice is a critical part of the customer experience. Tailored IVR menus, skills-based routing, queue callback and failover routing can help your teams provide a continuously-connected, high-touch experience for customers who call in.

Refocus, re-engage and surrender the silos.

Quickly and easily integrate with your CRM, helpdesk or chat tool to hyper-personalize the customer experience using feature-rich communications and automated workflows - all within a single platform.

Set goals and measure success.

Proactively monitor team performance, call quality, trends and more with advanced analytics. Dive into the front and back end of your data to gauge the quality of the conversations, plus the audio quality itself to reduce caller frustration.

Citations

  1. “Gartner Forecasts Worldwide Public Cloud End-User Spending to Reach Nearly $600 Billion in 2023.” Gartner, 31 Oct. 2022, https://www.gartner.com/en/newsroom/press-releases/2022-10-31-gartner-forecasts-worldwide-public-cloud-end-user-spending-to-reach-nearly-600-billion-in-2023. Accessed 16 Nov. 2022.
  2. “As Quarterly Cloud Spending Jumps to over $50b, Microsoft Looms Larger in Amazon's Rear Mirror: Synergy Research Group.” As Quarterly Cloud Spending Jumps to Over $50B, Microsoft Looms Larger in Amazon's Rear Mirror | Synergy Research Group, Synergy Research Group, 3 Feb. 2022, https://www.srgresearch.com/articles/as-quarterly-cloud-spending-jumps-to-over-50b-microsoft-looms-larger-in-amazons-rear-mirror.
  3. “Gartner Forecasts Worldwide IT Spending to Grow 5.1% in 2023.” Gartner, 19 Oct. 2022, https://www.gartner.com/en/newsroom/press-releases/2022-10-19-gartner-forecasts-worldwide-it-spending-to-grow-5-percent-in-2023. Accessed 16 Nov. 2022.
  4. “HashiCorp State of Cloud Strategy Survey.” HashiCorp, https://www.hashicorp.com/state-of-the-cloud.
  5. “Real-World Benefits of Integrated Cloud Unified Communications and Collaboration.” Metrigy, Q1 2022.
  6. “HashiCorp State of Cloud Strategy Survey.” HashiCorp, https://www.hashicorp.com/state-of-the-cloud.
  7. “Gartner Forecasts Worldwide IT Spending to Grow 5.1% in 2023.” Gartner, 19 Oct. 2022, https://www.gartner.com/en/newsroom/press-releases/2022-10-19-gartner-forecasts-worldwide-it-spending-to-grow-5-percent-in-2023. Accessed 16 Nov. 2022.