Behind the Metrics
Total Cost of Ownership (TCO)
Determining TCO is essentially a monetary estimate of the lifecycle value from the time of purchase to the time of re-evaluation or disposal. With a holistic view like this, you can prove to your internal committees that a sound and worthwhile investment is being made.
Breaking Down the Area Costs
There are four major areas that make up total cost of ownership. Understanding the full scope of your voice infrastructure can help you determine how much you’re currently spending (or are going to spend) and where you can cut back unnecessary expenses.
Acquisition Costs
These costs are associated with the purchase of equipment, hardware and one-time fees needed for the installation of the acquired asset, such as:
Physical Phone Lines
Copper Cables
Servers
Computers
(desktops, laptops, monitors)
Smartphones
Deskphones
On-premise voice infrastructure can cost businesses between $800 to $1,000 per employee. That’s a lot of money upfront for technology requiring constant maintenance over its lifetime. Your stakeholders will want you to quantify its worth. Can your legacy on-prem voice infrastructure do that?
Virtual voice platforms can provide the Return on Investment (ROI) goals your executive team expects of its department leaders. Hosted systems live in the cloud– the removal of physical equipment for web-based applications allows you to free up resources and cash flow that can be put toward other call investments.
But, the beauty here is that cloud voice doesn’t have to replace your entire voice network infrastructure. It can also work with your existing system, giving it the modernization and enhancements needed to keep business running efficiently and lower costs in the process.
Operating Costs
These recurring costs encompass software and IP-based services needed to start using the asset, such as:
Applications
SaaS
(licenses, usage-based billing, etc.)
Cloud Technology
VoIP is a scalable way to grow global voice and reduce TCO. Whether it’s voice expansion via SIP, customizable call features or automatic configuration, you’ll have confidence in the cloud’s reliability and quality control.
It’s changing the way business contact centers operate. With intuitive and self-service capabilities, your teams can operate more efficiently through call quality reports, order management and carrier consolidation tools– plus more global voice reach.
The cloud is about improving operational efficiency that provides budget stability not just for the short-term, but long-term too. Are you currently in the driver’s seat of your voice infrastructure?
Personnel Costs
These costs represent human resources like admins, engineers and developers required to get the investments into your team's hands and continue its optimizations:
Administrative
(staffing, accounting and finance)
Labor and Maintenance
Training
Leveraging cloud voice providers with methodical onboarding programs, end-user training and follow-the-sun support alleviate hefty resources allocated to troubleshooting, moves, add-ons and changes of personnel costs. This, in turn, saves your business time and money, and accelerates your team’s time-to-proficiency.
Service Interruptions
These costs tend to be the most severe and occur during downtime due to security risks, outages and service interruptions.
Toll Fraud
Vishing
TDoS
PBX Hacking
Robocalls
Because of their single-point-of-failure model, on-premise voice infrastructure security is questioned and requires more maintenance. When an attack occurs, calls can’t be carried out and companies experience more downtime. This is a significant point of contention for your TCO.
Robust cloud communications providers dedicate much of their time and resources to preventing and mitigating call fraud. Does your current voice system do that?
Why the cloud voice provider you choose matters
A lot of providers out there say they can help you reduce costs across your voice infrastructure. As we’ve just learned, TCO goes beyond more than just pricing.
Your cloud voice partner is an investment. That’s why the services they provide matters to your company’s global voice infrastructure.
Reliability
Features:
- Web-Based Platform
- Resilient Infrastructure
- Tier-1 Carriers
- Advanced Security
- Call Quality
Why It Matters:
- Platform accessible from anywhere to support your remote and hybrid teams.
- Global redundancy plus quick response and recovery ensures network stability.
- Infrastructure directly connected to the backbone of the internet for exceptional audio.
- High-quality traffic and troubleshooting techniques.
Scalability
Features:
- Voice
- Call Features
Why It Matters:
- Expand and contract voice services instantly.
- Get the features you need without paying for the ones you don't.
In-House Experts
Features:
- 24/7/365 Support
- Account Monitoring
Why It Matters:
- Access support staff anytime for issue assistance.
- Get summaries of usage, and updates on traffic health and fraud activity.
Self-Service
Features:
- Number Management
- Porting
- Support Case Creation
- Multi-Factor Authentication (MFA)
Why It Matters:
- Save and manage all of your voice configurations and features in one place.
- Check portability, documentation and order status automatically.
- Ward off potential fraud with verification code delivered to an authentication app or email.
The AVOXI Platform works on top of your existing voice infrastructure, reducing its complexities through cloud-based technology and the most extensive number inventory in the market. Connect with customers in over 150 countries, while you control, manage and scale your voice on our intuitive web-based platform.