Cost-Savings Calling Tools
Teams are under pressure to find processes and solutions that cut costs and still do more, especially in uncertain economic time and crippling inflation.
Your voice environment...
should be an investment that adds value to your network, so you can supply call lines and features your support and sales teams rely on.
IT leaders require cost transparency to push through challenges now more than ever– and a VoIP solution can provide that.
Cloud Communications
Relinquish costly copper phone lines, long-distance call rates and the fear of rip-and-replacing your legacy voice infrastructure. With cloud communication capabilities, improve your business’s operations and lower expenditures through these cloud communications tools:
Encryption
Secure messaging supported with UDP, TCP and TLS/sRTP layers.
Order Management
Buy or port virtual numbers, review order status and upload required documentation.
Call Management
Manage high-quality inbound and outbound calls plus regional and local routing rules.
SIP Trunk & URI
Configure more affordable voice coverage.
Call Forwarding
Configure inbound rules to ensure continuity regardless of your location and time zone.
Insights
Proactively monitor and track performance and make recommendations according to the facts. Use cloud communications insight features to make educated and data-backed decisions through these productivity VoIP tools:
Call Recording
Adhere to legal compliance, improve agent performance and perform quality assurance.
Call Flow Design
Use drag-and-drop functionality to configure your IVR call flow.
Number Testing
Ensure numbers are up and running via scheduled or on-demand test calls before it impacts your business.
Audio Quality Insights
Proactively monitor for quality of service (QoS) issues and instantly capture all details required for support cases.
Voice APIs
Return call detail reports (CDR), ordering or porting numbers, managing SIP and monthly billing charges in your own environment.
Webhooks
Exchange one-way data dips through event-driven action.
Integrations
Connect to your favorite pre-configured business tools to keep communications moving.
Call Journey
View conversation events from the beginning to the end of a call.
Automated Reports
Monitor and make optimizations from data-driven reports and dashboards.
End-User Applications
Give your business’s customer service and sales teams the reliable software and performance tools they need to effectively handle their customer calls, such as:
Queueing Control
Easily configure and manage call queues for your global contact centers.
Multi-Factor Authentication (MFA)
Enable verification codes to authenticate log-ins using an app or email.
Webphone
Help agents carry out calls from our browser-based application and mobile app.
Skills-Based Routing
Get callers to the agents with the best skills that can handle their issues.